Refund policy · Effective October 30, 2026
Fair terms.
No surprise charges.
This policy applies to subscriptions purchased from Profit Prop Test, operated by KEMET KIDS LLC, 500 West 5th Street, Winston Salem, NC 27101, United States. It forms part of our Terms of Service.
The 3-day trial is free
Your trial does not require a payment card and does not create a charge. It runs for 3 days from account creation with 3 new uploads per UTC day. When it ends, uploads pause until you subscribe. Nothing is billed automatically at the end of the trial.
Plans and the 50% introductory offer
Unlimited renews automatically at the interval you select: $79 monthly, $120 every 3 months, $180 every 6 months, or $240 yearly, plus applicable tax. The 50% introductory discount applies to the first payment only; later renewals are charged at the standard price shown at purchase.
Cancel anytime
Cancel renewal from Manage billing on your account page or the Stripe Customer Portal. Cancellation takes effect at the end of the current paid period. You keep access until then, and you will not be charged again. We do not prorate or refund partial periods for a cancellation you choose, except where this policy or applicable law says otherwise.
When we refund
| Situation | Refund | Conditions |
|---|---|---|
| First paid charge | Full refund | Request within 7 days of the first successful payment. Access ends when the refund is issued. One refund per customer. |
| Duplicate or unauthorised charge | Full refund | Report within 60 days with the account email and invoice or receipt number. We investigate and reverse confirmed charges. |
| Material service failure | Pro-rata refund | The paid service is unavailable for more than 72 consecutive hours and we cannot restore it. Refund covers the unused affected period. |
| Renewal you forgot to cancel | Generally no refund | Cancel before renewal. Contact us within 7 days of the renewal; we may refund the unused period if no paid uploads were made after the renewal, at our discretion. |
| Statutory cancellation right | As required by law | Where consumer law gives you a right to withdraw, we honour it. Tell us if you believe it applies. |
How to request a refund
Email support@profitproptest.com or use the Support page with:
- the email address on your Profit Prop Test account;
- the Stripe invoice or receipt number, or the charge date and amount;
- a short description of the issue.
We aim to respond within 2 business days. Approved refunds are returned to the original payment method through Stripe, usually within 5–10 business days depending on your bank. We cannot refund to a different card or account. Taxes are refunded with the underlying charge where required.
Chargebacks
Please contact us before opening a chargeback so we can fix the issue. A chargeback does not cancel your subscription; cancel renewal separately. We may suspend access while a disputed charge is reviewed. Fraudulent chargebacks may lead to account termination.
Effect on your data
A refund ends paid access at the time it is issued. Your local export library remains in your browser and your account remains available for sign-in and billing. We may retain billing records for accounting, tax and dispute purposes as described in the Privacy policy.
Your statutory rights
Nothing in this policy excludes rights you have under mandatory consumer law in your country or state. If those rights give you a longer cancellation period or a broader refund right, they apply.
Questions
KEMET KIDS LLC, 500 West 5th Street, Winston Salem, NC 27101, United States.
Email: support@profitproptest.com · Support form