Sign-in or verification.
Check your spam folder for the verification email from noreply@profitproptest.com. Reset your password from the sign-in page.
Reset password ↗Support
Talk to a person.
Get unstuck.
Account, upload, billing or data request—send the details and we will reply by email.
Typical response time is within 2 business days. Billing and refund requests are handled under our Refund policy.
Send a support request
You can also email support@profitproptest.com. Messages sent there become support requests too.
Common fixes
Try these first.
Most access and billing issues are resolved from your account page.
Subscription or invoice.
Manage payment details, download invoices, change plans or cancel renewal in the Stripe Customer Portal.
Open account ↗Upload or workspace.
Confirm the file is an XLSX, CSV or TSV with both entry and exit rows. If local storage is unavailable, download a backup before clearing the browser.
Open workspace ↗What to expect
We review every request manually. We may ask for the account email, approximate time of the issue, and a screenshot with trading data redacted. Never send your password, full card number or an unredacted trade export.
Data access, correction and deletion requests are handled under the Privacy policy. For a subscription, cancel renewal in Manage billing first; deleting the Profit Prop Test account does not cancel the Stripe subscription.